At Torsoworld, we understand that purchasing a sex doll is an important decision. We are committed to providing the highest quality products and excellent customer service. To give you peace of mind, we have updated our cancellation and return policies to offer more transparency, flexibility, and support, ensuring you have a pleasant shopping experience. Your satisfaction is our top priority, and our dedicated customer service team is available to assist you at any time.
Cancellation Policy
Configurable Torso Sex Dolls
Cancellation within 12 hours: If you cancel within 12 hours of placing your order, you will receive a 95% refund, minus a 5% processing fee.
After 12 hours but before production begins: If you cancel after 12 hours but before production begins, a 20% cancellation fee will be charged. At this point, some materials have already been procured, and production costs will apply.
After production begins: Once production has started, a 50% cancellation fee will be charged.
After completion and shipping: Once the doll has been completed and shipped, the order cannot be canceled.
In-stock Sex Torso
Cancellation within 12 hours: If you cancel within 12 hours of placing your order, we will refund you 95% of the purchase price minus a 5% processing fee for the payment platform.
Cancellation after 12 hours: Once shipping is scheduled, you can no longer cancel the order.
Note: If you cancel the order after the item has been shipped, shipping, labor, and packaging costs will be deducted from the refund.
Return and Refund Policies
1. Quality Issues
Every doll at Torsoworld is made from high-quality materials and undergoes strict quality control before shipping. However, if your doll has a manufacturing defect or is damaged during shipping in rare cases, please follow the procedure described below to report the defective item. We are happy to assist you:
- Please take photos and videos of the unboxing: This includes images of packaging damage and photos or videos showing the issue.
- Do not move, use, or wash the doll; keep it in its original condition.
- Please contact us within 24 hours of receiving the item at torsoworld@outlook.com with your order number and a brief description of the problem.
Once we confirm the issue, we will offer you an appropriate solution, which may include a repair kit, replacement parts, a partial refund, or a replacement, depending on the severity of the problem.
If the product has a quality issue and needs to be returned or exchanged, the returned product must be unused, unwashed, and in its original condition.
Please note: Minor cosmetic differences are normal in handmade products and cannot be cited as a reason for a return.
Return Conditions: If you wish to return or exchange the product, it must be unused, unwashed, and in its original condition.
Important: To ensure your issue is addressed promptly, please report any problems within 24 hours of receiving the product. Complaints made after this period may not be processed.
2. Returns for Personal Reasons
If you have received the doll and wish to request a return and refund for personal reasons (e.g., because you do not like it, you have changed your mind, you no longer want it, you feel the doll does not meet your expectations, etc.), please note the following points:
Unopened, unused, in original condition: To ensure the resale of the product, the returned doll must be unopened, unused, unwashed, and in its original condition. If the doll has been used or washed, it cannot be returned.
Return request deadline: We only accept return requests within 48 hours of receiving the doll. After this period, we cannot accept refunds or returns due to the personalized and customized nature of the products.
Return shipping costs: For returns for personal reasons, customers must bear the shipping costs, duties, and associated taxes for the return. Additionally, we will charge a restocking fee of 50% for processing and inspecting the returned goods.
Approval by customer service: All return requests must be approved in advance by our customer service team. Unauthorized return requests will not be accepted. To ensure a smooth processing of your return request, please contact customer service for confirmation before returning.
We strongly recommend that you carefully review and confirm your needs regarding the doll before placing an order to avoid return requests for personal reasons. If you have questions or need assistance after receiving the product, please contact our customer service for professional support.
3. Handling Non-availability (In-stock Orders)
In the rare event that your immediately available torso sex doll cannot be shipped due to stock issues, we offer you the following two options:
Free Replacement: You can choose another doll, and we will adjust the price difference and provide additional compensation if necessary.
Shipping from within the country: If you still wish to purchase the sex torso, we can customize the same product from within the country. This may, of course, lead to a slightly longer delivery time and higher international shipping costs (depending on the situation).
Full Refund: If you do not wish to opt for a replacement doll or shipping from within the country, you can choose a 100% refund.
4. Undeliverable or Refused Orders
Please ensure that your shipping information is correct. If the order is returned due to an incorrect address or refusal, the following conditions apply:
Restocking fee: A restocking fee of 50% will be charged.
Shipping costs are non-refundable: The costs for the return shipping will not be refunded.
5. Handling Logistic Issues
Logistical Delays
Due to different customs clearance policies in various countries/regions (e.g., Switzerland, Australia, Canada, etc., where customers must handle customs clearance themselves), there may be delays in customs clearance. We have no control over additional fees or delays incurred during customs clearance. (However, a certain compensation will be provided based on the actual customs clearance.)
Lost Package
If your package is lost during transit, please file a claim with the shipping company immediately and notify us so we can handle the matter for you. Please note that for most packages, an adult's signature is required to ensure safe delivery. Therefore, please keep this in mind when tracking your order.
We are committed to providing you with excellent service and ensuring you have a pleasant shopping experience. If you have any questions or need assistance, please contact our customer service at torsoworld@outlook.com. We will do our best to help you and ensure that your issue is resolved properly.
Refund
Refund processing time: 1-3 business days
*Paypal order refund arrival time: 1 business day
*Credit card order refund arrival time: within 3 business days